Customer Service

We are delighted to offer you the following services:

1. Click and Collect: Free of charge, collect in Nottingham
2. 48 Hour tracked Royal Mail Service: £3.95 or free over £25 cart spend
3. Next Day tracked DPD Service: £6.95 or free over £49.95 cart spend

All of our orders are sent via tracked deliveries with an automated email sent to the email address provided with your order. Relevant information to track your orders will be in this email. Please check your junk mail if you cannot find it in your inbox and contact us with your order number on support@whiteroseshop.com if you cannot find these details.

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

We offer same day click and collect in Nottingham when ordered by 13:00, collection can be made at 16:00 – 17:30

For postal orders, we don’t currently have a same day service, but we are working on it. For next day delivery, spend £49.95 or more and obtain free next day delivery (when you order by 13:00). If you spend less, the delivery charge for next day is £6.95

Please ensure that the billing address matches your payment card registered address.

Please ensure your email address is written correctly. We have had a few situations where emails ended in ‘.con’ rather than ‘.com’ and our system will only accept your order with a correct email address so we can send you tracking details.

Please write to us immediately if you experience any further issues

We do accept donations, thank you!

You can take clothing donations to any of our stores or arrange for a collection to be made via our online booking system. Please note we only accept clothing, shoes, accessories and monetary donations.

You can donate funds here: https://whiterosefashion.com/donate

You can donate clothing here: https://whiterosefashion.com/fashioncycle

Once your returned item has arrived with us, we will check over it the same day (Mon-Fri) and process the refund immediately. However, refunds can take up to 7 days to arrive in your account.  

Items can be returned within 14 days if it is in the same condition as delivered, with tags attached. Returns will be processed within 48 hours after receiving the returned items and funds should be credited within 5-7 working days onto the same card used to purchase.

To request a refund, log into your account, go to the ‘your orders’ section and if you are within the return period, you will have the option to cancel an order. Do not send your items until you have completed this request form as doing so might result in the items not being considered as a return and a refund may not be approved.

To return an item, please go to the ‘your orders’ section in your account on our website. If you are within the acceptable returns period of 14 days, you will be offered the option to return your order. Complete the form before doing anything else and wait for a confirmation from White Rose before sending your items back. 

Once your return has been accepted, please send the items to:

White Rose Recycled Fashion
Unit 6
Castle Park
Nottingham
NG2 1AH

Please include your packing slip to ensure a speedy response to your request.

Postage for returns is covered by the customer in all cases. If we have made an error with your order or one of the products has an issue, we will assess this when the return arrives. If we are at fault, we will refund postage you have paid, up to a maximum of £4.95, in addition to refunding the items you purchased.

To donate items to White Rose, please head to https://www.whiterosefashion.com/fashioncycle to book a collection from your home. You can also drop of donations at any of our stores