Frequently Asked Questions

What are the delivery options at White Rose

We are delighted to offer you the following services:

  1. Click and Collect: Free of charge, collect in Nottingham
  2. 48 Hour tracked Royal Mail Service: £3.95 or free over £25 cart spend
  3. Next Day tracked DPD Service: £6.95 or free over £49.95 cart spend
Where is my order?

All of our orders are sent via tracked deliveries with an automated email sent to the email address provided with your order. Relevant information to track your orders will be in this email. Please check your junk mail if you cannot find it in your inbox and contact us with your order number on support@whiteroseshop.com if you cannot find these details.

What if I need to modify my order?

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

What if I need to change my shipping address?

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

Can I get same day delivery?

We offer same day click and collect in Nottingham when ordered by 13:00, collection can be made at 16:00 – 17:30

For postal orders, we don’t currently have a same day service, but we are working on it. For next day delivery, spend £49.95 or more and obtain free next day delivery (when you order by 13:00). If you spend less, the delivery charge for next day is £6.95

I am having trouble making payment

Please ensure that the billing address matches your payment card registered address.

Please ensure your email address is written correctly. We have had a few situations where emails ended in ‘.con’ rather than ‘.com’ and our system will only accept your order with a correct email address so we can send you tracking details.

Please write to us immediately if you experience any further issues

How can i make a donation to White Rose

We do accept donations, thank you!

You can take clothing donations to any of our stores or arrange for a collection to be made via our online booking system. Please note we only accept clothing, shoes, accessories and monetary donations.

You can donate funds here: https://whiterosefashion.com/donate

You can donate clothing here: https://whiterosefashion.com/fashioncycle

How are refunds processed

Once your returned item has arrived with us, we will check over it the same day (Mon-Fri) and process the refund immediately. However, refunds can take up to 7 days to arrive in your account.  

How do i return an item?

Items can be returned within 14 days if it is in the same condition as delivered, with tags attached. Returns will be processed within 48 hours after receiving the returned items and funds should be credited within 5-7 working days onto the same card used to purchase.

To request a refund, email us at support@whiteroseshop.com stating your order number and the items you wish to return.

What is the returns procedure and address

To return an item, please email us with your order number and name as well as the items you wish to return.

Once your return has been accepted, please send the items to:

White Rose Recycled Fashion
34-36 Goose Gate
Nottingham
NG1 1FF

ENSURE YOU INCLUDE YOUR ORDER NUMBER

Postage for returns is covered by the customer unless we have made an error with your order

How do i donate clothing to you

To donate items to White Rose, please head to https://www.whiterosefashion.com/fashioncycle to book a collection from your home. You can also drop of donations at any of our stores

Still have a question?

Please contact us for more information.

support@whiteroseshop.com

01159 472 472
07727 812 777

Get in touch

Other Information About White Rose

What Are the High Street Shops Opening Times

Monday – Saturday

WR1, 16 Goosegate, Nottingham: 10:00 – 5:30
WR2, 2 Broad Street, Nottingham: 10:00 – 5:30
WR3, 15 Bridge Street, Newark: 9:30 – 5:00
WR4, 34-36 Goosegate, Nottingham: 10:00 – 5:30
WR5, 22-24 Market Street, Nottingham: 10:00 – 5:30
WR6, Long Row, Market Square, Nottingham: 10:00 – 6:00
WR7, Long Row, Market Square, Nottingham: 10:00 – 5:30

Sunday, All Stores: 11 – 4:00

Are You Open During Covid-19

We currently have all of our stores open as well as our online shop. Please observe safe social distancing measures in high street stores and wear a mask in line with government guidelines when you visit us.

I can’t Get a Discount Voucher To Work

Please note that sales and promotions on our website override discount coupons. You can only use a discount coupon on items not in a sale or promotion. Contact support@whiteroseshop.com for further information.

If you bought a voucher for someone and it hasn’t arrived, please check your junk mail and contact us if you or they still cannot find the voucher code email.

Can i Return Items Bought Online In Store

White Rose 4 in Nottingham is currently the only store where you can return online items. Please ask for a member of the online team to assist you with your return when you arrive in store.