Customer Service

We are delighted to offer you the following services:

1. Click and Collect: Free of charge, collect in Nottingham
2. 48 Hour tracked Royal Mail Service: £4.95 or free over £35 cart spend
3. Next day courier: £7.95 or free over £65 cart spend

Click and Collect - Pickup opening times
Monday - Friday: 10am - 4pm

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

If you need to make any changes to your order, please contact us immediately on support@whiteroseshop.com with your name and order number and the requested change. As we aim to dispatch orders same day, it may not always be possible to make a change. However, we will do all we can to help.

We offer same day click and collect in Nottingham when ordered by 13:00, same day collection can be made at 15:00 – 16:30.

For postal orders, we don’t currently have a same day service, but we are working on it. For next day delivery, spend £65 or more and obtain free next day delivery (when you order by 13:00). If you spend less, the delivery charge for next day is £7.95.

Please ensure that the billing address matches your payment card registered address.

Please ensure your email address is written correctly. We have had a few situations where emails ended in ‘.con’ rather than ‘.com’ and our system will only accept your order with a correct email address so we can send you tracking details.

Please write to us immediately if you experience any further issues.

We do accept donations, thank you!

You can take clothing donations to any of our stores or arrange for a collection to be made via our online booking system. Please note we only accept clothing, shoes, accessories and monetary donations.

You can donate funds here: Donate Funds Here

You can donate clothing here: Donate Clothes Here

Once your returned item has arrived with us, we will check over it the same day (Mon-Fri) and process the refund immediately. However, refunds can take up to 7 days to arrive in your account.

Items can now be returned within 30 calendar days. Returns will be processed within 48 hours after receiving the returned items and as long as the items are returned in the same condition as dispatched, with tags attached, a refund will be credited within 5-7 working days onto the same card used to purchase. You are encouraged to think of having the refund returned to you as store credit and we are delighted to offer a 10% bonus credit on top of the refund value if you choose store credit.

To start the returns process, just head to our returns page by clicking here.

To start the returns process, just head to our returns page by clicking here If you are within the acceptable returns period of 30 calendar days, you will be offered two options to return your order.

The first option will be to have the amount of your refund put onto a gift card that you can use to make future purchases on our website. With this option, a pre-paid label will be sent to you without any cost to yourself.

The second option is to have your total amount refunded back to your original payment method. With this option, every individual item you return will come at a cost of £1.50, which will then be deducted from your total refund amount.

Complete the form before doing anything else and wait for a confirmation from White Rose before sending your items back.

Once your return has been accepted, please send the items to:

White Rose Recycled Fashion
Unit 6
Castle Park
Nottingham
NG2 1AH

Please include your packing slip or order number to ensure a speedy response to your request. Postage for returns is covered by the customer in all cases. If we have made an error with your order or one of the products has an issue, we will assess this when the return arrives. If we are at fault, we will refund postage you have paid, up to a maximum of £4.95, in addition to refunding the items you purchased.

Please note we do not offer refunds or return for any international orders.

To donate items to White Rose, please click here where you can request a free donation pack with potage paid return label. You can also drop of donations at any of our stores.